Refund policy

We want you to love your HeadHaven ritual. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging. To start a return, contact us through the Contact page on our website with your order number, and we'll reply with return instructions. Items sent back without first requesting a return can't be accepted.

Hygiene

For hygiene reasons, massagers that have been used can't be returned unless they are damaged or defective.

Return shipping

For change-of-mind returns, you're responsible for return shipping costs. Shipping on your original order was free and isn't refundable.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't pay for return shipping.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions?

Reach us anytime through the Contact page on our website.